Frequently Asked Questions
Find answers to common questions about SiOxVet products, ordering, and support.
Products & Ordering
How do I purchase SiOxVet products?
SiOxVet products are available for purchase upon request. To request a quote please use the following link request quote. SiOxVet is working to make their products available for purchase on VetCove. Please sign up for our email list to stay informed as this and other opportunities develop email sign up.
Do you offer bulk pricing or distributor discounts?
Yes, we offer volume-based pricing for veterinary practices and distributors. Please contact our sales team or submit a quote request for custom pricing information.
What is your return policy?
We accept returns of unopened, undamaged products within 14 days of purchase. Please contact our customer service team to initiate a return. Products with damaged sterile packaging cannot be returned.
Are your products available internationally?
Yes, SiOxVet products are available in select international markets. Contact our sales team for availability and distribution information in your region.
Clinical & Technical
What training is required to use your products?
While our products are designed for use by licensed veterinary professionals, we recommend referring to our instructions for use. For further training support, reach out to support@SiOxVet.com
How should I store SiOxVet products?
What is the shelf life of your products?
Shelf life varies by product, typically around 2 years from the date of manufacture. Expiration dates are clearly printed on all product packaging.
Are SIOxVET products FDA-cleared?
Yes, all SIOxVET products intended for veterinary use in the United States have received FDA 510(k) clearance. Documentation is available in our Regulatory section.
What training is required to use your products?
While our products are designed for use by licensed veterinary professionals, we recommend reviewing our surgical guides and product manuals. We also offer training webinars and on-site education programs.
How should I store SIOxVET products?
What is the shelf life of your products?
Shelf life varies by product, typically ranging from 2-5 years from date of manufacture. Expiration dates are clearly printed on all product packaging.
Company & Support
How can I contact customer support?
Our customer support team is available Monday to Friday, 8:00 AM – 4:00 PM EST. You can reach us by phone at +1 (336) 551-2209, email at support@SiOxVet.com, or through our Contact page.
How can I become a SiOxVet distributor?
Still Have Questions?
Our team is here to help. Contact us for personalized assistance.