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Privacy Policy – Sioxvet

(Operated By SiOxMed LLC)

Last Updated: January 8th, 2026
Effective Date: January 8th, 2026
Policy Version: 1.0

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING SIOXMED SITES OR SERVICES.

By visiting our website, creating an account, or purchaing our products, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.

Company Information

SiOxMed (“SiOxVet,” “we,” “us,” or “our”) operates the SiOxVet brand and related websites, products, and services.
Address: 2452 Salem Park Dr., Winston-Salem, NC 27127, USA
Corporate and manufacturing facility. Not a retail location.

Email: support@sioxvet.com

Information We Collect

We collect personal and non-personal information when you interact with our website, place an order, or communicate with us. This may include:
- Name, email address, phone number, and billing/shipping address
- Payment information (processed securely by Stripe)
- Account login credentials if you create an account
- Order details and purchase history
- Device, browser, and analytics data (e.g., IP address, pages visited, time on site, referral sources)
- Cookies and similar technologies for analytics and functionality

How We Use Your Information

We use personal information for the following purposes:

  • Order Fulfillment: To process, ship, and deliver your purchases.
  • Customer Communication: To send order updates, respond to inquiries, and provide customer support.
  • Marketing and Promotions: To send offers, updates, and newsletters (you may opt out at any time).
  • Website Improvements: To analyze traffic, improve usability, and enhance your shopping experience.
  • Legal Compliance: To maintain records required by law and protect against fraudulent activity.

Data Sharing and Third-Party Partners

We respect your privacy and only share personal information with trusted third-party partners where necessary to operate our business or comply with legal obligations.

  • Payment Processing: We use Stripe to process transactions securely. We do not store or have access to your complete payment information.
  • Fulfillment Partners: Some orders are fulfilled and shipped by partners on our behalf.
  • Analytics: We use Google Analytics and similar tools to understand site performance and user behavior.
  • Email & Marketing Services: In the future, we may use secure email or marketing platforms to send updates or promotional content (opt-out available).
  • Legal Compliance: We may disclose information to comply with applicable laws, regulations, or valid legal requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance and functionality,
  • Analyze visitor traffic through Google Analytics and similar services, and
  • Customize your experience.

You can disable cookies in your browser settings, though some features may not function properly if cookies are disabled.

Data Retention

We retain customer and order information for three (3) years after purchase or account activity. This allows us to maintain transaction records, fulfill legal and tax obligations, and provide customer support. We may retain limited anonymized data for analytics and reporting purposes beyond this period.

You may request that we delete your account or personal data earlier by contacting us directly.

Data Security

We take reasonable administrative, technical, and physical precautions to protect your personal information.

  • Our website uses SSL encryption to secure data transmissions.
  • Payment transactions are processed through Stripe using industry-standard security.
  • Access to customer data is limited to authorized personnel and trusted partners performing essential business functions.

 

Despite these safeguards, no online platform can guarantee absolute security. You acknowledge that you provide your information at your own risk.

International Data Transfers (GDPR / UK-GDPR Compliance)

As a U.S.-based company, your personal information may be transferred and stored in the United States.

For users in the European Union or United Kingdom, we process data based on:

  • Your consent,
  • Performance of a contract (e.g., fulfilling your order), or
  • Our legitimate business interests.
  •  

You have the following rights under GDPR/UK-GDPR:

  • Access to your data
  • Correction of inaccurate information
  • Request for deletion (“right to be forgotten”)
  • Restriction of processing
  • Data portability

To exercise these rights, contact us at support@sioxvet.com

 

By using our website or services, you consent to the transfer and processing of your information in the United States, where privacy laws may differ from those in your country of residence.

 

Children’s Privacy

Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from them.

If we become aware that a child under 13 has provided us personal data, we will promptly delete it.

Your Choices and Rights

You may:

  • Opt out of marketing emails by clicking “Unsubscribe” in any email we send,
  • Disable cookies via your browser, and
  • Request to access, correct, or delete your data by contacting us directly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business, technologies, or legal obligations. Material updates will be posted on this page with an updated ‘Last Updated’ date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: support@sioxvet.com.

SiOxMed LLC

2452 Salem Park Dr., Winston-Salem, NC 27127, USA

Corporate and manufacturing facility. Not a retail location.